Customer Services Team Leader - Chief Executive - Customer services

New Yesterday

VJ Technology are looking for an Customer Support Executive (Internal Sales) to join us in our Glasgow office on a permanent basis. Working hours are 40 per week Monday - Friday between hours of 8am-6pm with an hour unpaid lunch break. The successful applicant will be expected to spend two weeks training at our Head Office in Ashford, Kent; VJ Technology is a UK leading distributor of fixings, construction, fasteners and building consumables to the construction and infrastructure sector. We are a team of over 160 knowledgeable professionals, and we pride ourselves on the customer experience. Provide sales, administrative and customer service support, to perform a variety of sales-related task s. Customer Support is both customer facing and dealing with customers, whilst also being available for support for the wider team. With potential progression to 'Internal Account Manager' for candidates wishing to pursue a career in Sales. Manage straight to order accounts to increase sales team capacity Answer departmental incoming enquiries either by telephone or e-mail. First point of contact for sales-related telephone calls. To learn all aspects of business from quotation to order receipt, purchase order, through production at factory to dispatch and learn how to use the company software. Produce quotations for our "standard" products and monitor / follow up on these quotations to convert to sales Manage telephone enquiries, specify products for customers applications or pass more complex enquiries to the sales managers or branch manager. Additional support as cover for absence. The job has overall responsibility to improve the customer experience supporting the wider team, allowing better service to our customers. Supporting by directly dealing with our clients as well as providing assistance with other direct sales related tasks. Experience of working in a quality-driven and customer-focused environment (desirable) Internal sales experience & sales administration experience Experience of communicating via telephone and emails Experience of working in a customer service environment Computer literate Experience of working within an office environment Job Types: Full-time, Permanent Additional leave Casual dress Company events Company pension Cycle to work scheme Enhanced maternity leave Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay
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Location:
Glasgow
Job Type:
FullTime

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