Customer Service Supervisor European Team Leadership Role UK Based with Limited European Travel

We are recruiting on behalf of a global industrial organisation for an experienced Customer Service Supervisor to lead a high performing, well established customer service team across the UK, France and Germany.

This is a people focused leadership role, responsible for circa 9 to 10 experienced customer service professionals. The team is already engaged and performing well. The priority is to continue the excellent work already in place, ensuring individuals feel valued, visible and supported, even within a remote leadership environment.

The Role

Based in the UK, you will lead a multi country customer service operation delivering outstanding service to demanding global customers. You will provide confident, professional leadership, balancing customer expectations with commercial priorities and internal stakeholder relationships.

Travel to France and Germany is expected on average three times per year to maintain strong relationships and team connection.

Working hours

Working hours are 38 hours per week with a hybrid model of 50% office and 50% home working. You must be on site every Tuesday and Wednesday. Core office hours are 9am to 3pm, with most of the team working 8am to 4.30pm to support effective communication with Europe in the morning. Key Responsibilities

Maintain a strong people first culture where employees feel valued, visible and supported Ensure monthly orders are processed accurately with clear customer communication throughout Manage escalated customer complaints and deliver effective, professional resolutions Monitor KPIs, analyse performance and drive continuous improvement initiatives Support and implement customer service strategy aligned to wider business objectives Lead teams through change without impacting service levels Collaborate cross functionally with sales, planning, quality and other teams Conduct regular one to ones, team meetings and engagement activities Drive high morale, engagement and commitment within the team Produce and interpret reports to identify risks and opportunities Manage workload, absence and team coverage effectively About You

You will be an experienced customer service leader who is comfortable managing remote and geographically dispersed teams. Your leadership style will be professional, strong and approachable, with the ability to build trust, engagement and high performance.

Essential experience and skills include:

Proven experience leading remote teams across multiple countries Strong customer service leadership background within a business to business environment Ability to professionally challenge and influence sales managers and customers Experience leading service led commercial discussions Excellent communication skills with the confidence to operate at all levels Demonstrated ability to keep experienced teams engaged, motivated and valued Strong organisational skills with the ability to prioritise in a demanding environment Industry experience within aerospace, energy, semiconductors or life sciences would be a strong advantage.

Qualifications and Experience

Minimum 3 years experience in a team lead or supervisory role Minimum 5 years experience in a business to business customer service environment Experience managing teams across multiple countries Degree in Business or related discipline or equivalent experience S four HANA experience desirable English at business professional level written and spoken Additional languages beneficial but not essential Salary & Benefits

£47,000 plus annual bonus up to 8% of salary Company pension contribution of 4% for the first 5 years and 9% thereafter Four times life insurance Private medical insurance for you and your family if desired 25 days holiday plus 8 bank holidays Subsidised canteen On site gym Experienced, stable team already in place This is a demanding but highly rewarding leadership role, offering the opportunity to lead an engaged European team within a professional, industrial environment where customer expectations are high and performance is recognised.

Application and Contact information

For More information, including job description and company information contact Stuart Cooper at Wagstaff Recruitment & Careers Coaching.

Or upload your CV to apply immediately

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