This job is with Avery Dennison, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

About Avery Dennison

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.

Avery Dennison is an equal opportunity employer.

Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via Requestaccomodation@eu.averydennison.com.

We partner with RAMP Global to manage all permanent and temporary staffing agencies across all business units. If you are a staffing agency and have suitable candidates for this vacancy, please click here (https://ramp.global/avery-dennison) to register for inclusion in our staffing agency program.

*This role is subject to right-to-work checks as per local employment laws* 

Your Mission:

• Account management role underpinned with strong customer service-led values
• Be the primary point of contact and build long-term relationships with customers
• Assist customers via a range of channels including email, phone, online presentations, screen-share and in person meetings
• Develop a trusted advisor relationship with key accounts and customer stakeholders
• Responsible for keeping customers satisfied and delivering exceptional client service on a day-to-day basis
• Develop a thorough understanding of our products and service offerings to continually improve service, as well as maintain high customer satisfaction
• Regularly update personal knowledge by participating in educational opportunities; reading professional publications, attending in person and virtual training and embracing available learning platforms
• Monitor and analyse customer's usage of our products
• Processing customer orders
• Add customer value by demonstrating our company principles
• Work in conjunction with key internal departments such as our sales team, supply chain and product managers on a daily basis, to achieve customer sales and service goals
• Undertaking courageous conversations and managing customer expectations

What we expect from you! - Your Expertise:

• Minimum of 3 years experience within a customer account management role, preferably in a manufacturing industry
• Ability to manage multiple priorities and relationships simultaneously
• Personal drive
• Creativity and innovation
• Entrepreneurial spirit
• Strong written and verbal communication skills
• Organisational skills and good attention to detail

At Avery Dennison, we create an impact on the shelf and in our customers’ business. Come
and make your own impact in the UK Customer Service Team and enjoy a fantastic working
environment with a wonderful team.

Permanent - Full Time
Location: Cramlington, Northumberland
Salary: £Competetive (Experience dependent)
Hours: 37.5 hours per week, Monday - Friday (Hybrid)
This role is subject to right to work checks as per UK Employment Law.

What we can offer:

• 25 days annual leave plus usual bank holidays
• Attractive salary package / Bonus opportunity
• Private Medical Insurance
• Pension with up to 10% Employer contributions
• Life assurance 4 x basic salary
• Employee Assistance scheme including life & legal advice.
• Free on-site Parking
• Access to EV Charging Points
• Subsidised Hot/cold food Canteen
• Structured learning and development / Mentoring program
• International environment
• Events such as International Women’s Day, Earth Day, etc.
• A growing, and welcoming team with a good spirit!

We are looking to hire an energised, tenacious and highly driven Customer Service
Representative to join our UK Customer Service team in our Label Packaging business
(label.averydennison.com) in Cramlington (UK) with a direct reporting line to our
Customer Service Team Leader.

Who we are! - Our Story:

Each of us, Every day! Eight Values. One Team!

Being open to every voice, every day, brings our value of diversity to life and makes Avery Dennison a vibrant and engaging place to be. We understand diversity and equal opportunities as enrichment for our future-oriented work. Across our diverse, global team, every voice makes us stronger. When we listen to and learn from each other, there is no limit to what we can achieve together. Each of us is unique, and we appreciate bringing together different personalities and talents.

Avery Dennison is an equal-opportunity employer. In the EMEA region, we have these Employee Resource Groups: 

• EmpoWer - focusing on the engagement, mentoring, and promotion of women
• Mental Health - striving to provide a safe space for employees to discuss mental health issues in the workplace
• Unite - supporting the LGBTQI+ and ally community in the EMEA region

To find out more about all our employee resources groups globally as well as our Diversity, Equity & Inclusion approach, please go to our Diversity and Inclusion pages in the About Us section of our website: https://www.averydennison.com/en/home/about-us/diversity-and-inclusion.html 

At Avery Dennison, we do what we love, and we love what we do - Just click here, and get to know us better: Life @ Avery Dennison (linkedin.com/company/avery-dennison/life/emea)