Customer Services Representative

New Today

Customer Service Representative - Hybrid Working | Preston | Up to £27,000 DOE
Recruiting on behalf of a fast-growing fintech business
We're working with an innovative and rapidly expanding digital investment company, currently seeking a proactive and experienced Customer Service Representative to join their team in Preston. This is a fantastic opportunity to join a purpose-driven business that's making investing more accessible through smart technology and client-focused support.
This is a full-time, hybrid position (3 days office / 2 days home), ideal for someone who thrives in a fast-paced, client-facing role and enjoys working as part of a collaborative team.
The Role:
As Customer Service Representative, you'll be the first point of contact for customers across multiple channels, helping to resolve a variety of queries in a professional, efficient, and empathetic manner. You'll also support internal teams and contribute to service improvements.
Key Responsibilities:
Respond to customer queries via phone, email, and live chat
Provide outstanding service and build strong client relationships
Resolve complex issues promptly and follow up where necessary
Work collaboratively with internal departments
Maintain accurate records of client interactions
Contribute to continuous improvement of support processes
Offer guidance and support to junior team members when needed
What We're Looki...
Apply
Location:
Preston
Salary:
£26,000 - £27,000 /annum
Job Type:
FullTime
Category:
Customer Service & Support

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