Customer Services Advocate (PMO)

Fantastic opportunity to join a global technology company within their Global Services Team. You will be working with instantly recognisable brands, gaining commercial skills which will greatly benefit your long-term career,

This is an exceptionally varied role, working directly with Global Clients, ensuring success of all aspects of their services contracts. All services are complex and potentially come with values in million(s) of pounds.

Ideal for Early Careers candidates (Technology Graduates), giving you the opportunity to learn more about:

Technology Services Contracts – typically complex, with defined milestones and KPI’s. You will be dealing directly with end clients.

Project Management – where you ensure that all aspects of the services agreed are implemented within budget to agreed dates. Working both externally, and internally across global teams.

Critical Problem Solving – working with internal teams to resolve issues which occur as part of service delivery.

Reporting – providing KPI, financial and escalation reporting for global SMT.

This is a very outcome focused role, which gives you the ability to develop a range of skills and comes with a career pathway to project management, commercial management and services management in the longer term. Where you own and are responsible for the end-to-end client delivery.

This is a role which is ideal for someone who has completed a technology degree but doesn’t want to specialise in technical delivery (software development, network support etc.), but still wants to work for a global technical company.

What you will need:

Degree in (some aspect of) Computing/IT/Technology.

Evidence of critical thinking, where you have solved issues or problems either as part of your degree course or as part of your work experience.

Project Management or Project Co-Ordination experience, which can be gained as part of your degree or work experience.

Drive and excellent communication skills, with a real focus on career development. This is a fast paced, complex environment where if you go above and beyond, it will be recognised and rewarded