Are you ready to take the next step in your logistics or customer service career? Our freight forwarding client is growing - and they're looking for a Customer Service Administrator to join their supportive, fast-paced team! This is a fantastic opportunity for someone with a year's experience in logistics and customer service to be trained and developed in the exciting world of freight forwarding. If you're organised, tech-savvy, and thrive in a fast-moving environment where no two days are the same, we want to hear from you! Responsibilities Dealing with clients via telephone and email Answering queries and dealing with complaints Monitoring and tracking freight movements in real-time Keeping clients informed at every stage of the delivery process Supporting the Transport Manager with job bookings and admin tasks Problem-solving on the go to ensure smooth, on-time deliveries Criteria At least 1 year of experience in Transport / Logistics AND 1 year in a Customer Service Role Fully PC Literate Strong IT skills and confident using systems and trackers Excellent communication - clear, concise and always professional Being able to remain calm under pressure and solutions-focused Flexible and adaptable with a proactive attitude Benefits You'll receive on-the-job training in freight forwarding Be part of a friendly and experienced team who will support your growth Real career progression potential in a thriving industry Competitive salary £24-27k depending on your background Ready to get started? Send your CV via the link to Colleen Farquharson and take the first step in a rewarding career in logistics! Brook Street NMR is acting as an Employment Agency in relation to this vacancy. Skills: Customer Service Transport Communication Problem Solving