Skills Trainer - Customer Service / Contact Centre

Location: Home-based (with some travel required. Sites are North West, West Midlands, Northern Ireland and Cardiff)

Hourly Rate: £20-£25 per hour Umbrella - Inside IR35

Duration: 1-3 months with the possibility of extension

Working Arrangements: Working hours are typically Monday to Friday 9am to 5pm, some flexibility from the candidate may be required

Start Date: September 2025

You will deliver engaging, high-quality training in Customer Service, Digital Skills, and Employability. Your learners may be unemployed, employed, or on apprenticeship programmes-and your lessons will help them take the next step in their careers.

What you'll do:

• Deliver adult skills programmes through a blended approach (online and face-to-face)
• Provide learner-focused support tailored to individual needs and learning styles
• Design, develop, and adapt course materials
• Work collaboratively with coaches, data, quality teams, and partners
• Track learner progress and contribute to regulatory reporting (Ofsted, funding bodies, etc.)
• Embed English and maths skills across the curriculum
• Contribute to quality assurance, learner feedback, and curriculum development
• Uphold safeguarding, wellbeing, and equality standards across all aspects of delivery

Skills

Essential:

• Relevant industry experience in Customer Service or training
• Minimum Level 3 Award in Education and Training (or equivalent)
• Experience delivering training both online and in person
• Experience designing customer service training for adults (e.g. contact centres)
• Strong admin, time management, and communication skills
• A proactive, quality-driven mindset and a passion for helping learners thrive
• Experience working in a regulated education environment (e.g., Ofsted, awarding bodies) is an advantage
• Studied at Level 4 or above is an advantage