Day Rate - £18.95 and Night Rate - £20.02, plus Holiday Pay Fixed Term Casual assignment from June to end of September 2026 Location: South Kensington About Imperial Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact. Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the worlds toughest challenges. Whatever your role, your contribution will have a lasting impact. As a member of our vibrant community of 22,000 students and 8,000 staff, youll collaborate with passionate minds across nine London campuses and a global network. This is your chance to help shape the future. We hope youll join us at Imperial College London. Our Culture We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our webpages . Our values are at the root of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation. About the role: Are you friendly, confident, and outgoing with plenty of enthusiasm and a can-do attitude? If so, we have an excellent fixed term (June-September 2026) opportunity for a Customer Service Team Leader to join our Property Division Guest Accommodation Operations Team. You will be joining the Team for a three-month period as a casual worker to provide a wide range of tasks supporting the running of our Guest Accommodation within Princes Gardens at our South Kensington Campus during the summer vacation period. What you would be doing: You will supervise front of house operations across the reception areas, supporting the Reception Team to deliver excellent customer service and ensuring guests receive a high standard of care, advice and support. This includes handling escalated enquiries and first-line complaints, overseeing the guest email account and hospitality desk, and helping to maintain a smooth and professional service throughout the summer accommodation period. You will also support the day-to-day operational running of the service by monitoring incidents, coordinating handovers, maintaining stock and cash control procedures, and ensuring health and safety requirements are followed. You will be responsible for PEEPs, building patrols, reporting defects and incidents, and liaising with colleagues across accommodation, cleaning, maintenance and security teams to ensure issues are resolved promptly and effectively. This role requires flexibility, sound judgement, and the ability to manage priorities effectively. If you are interested in this opportunity, please ensure your application / statement clearly demonstrates how you meet all essential criteria outlined in the person specification. What we are looking for: Experience working in a customer-facing role in a busy operational environment Experience of cash handling or financial procedures A good command of verbal English and communication skills Good customer service skills with a positive and enthusiastic attitude The ability to support and motivate a team Good organisational and time management skills Strong IT skills, including Microsoft Office A proactive approach and the ability to use initiative The ability to remain calm, professional and good-humoured under pressure A flexible approach to working, including evenings, weekends and shifts across the summer period A commitment to delivering a high standard of service What we can offer you: At Imperial, our valuesrespect, collaboration, excellence, integrity, and innovationguide everything we do. Youll be part of a supportive and forward-thinking team, working on projects that directly contribute to the safety and wellbeing of our community. We are committed to creating an inclusive working environment and welcome applications from all backgrounds. We particularly encourage interest from individuals who are underrepresented in our workforce. Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing . Further Information These are fixed term positions on a casual agreement from June until the end of September 2026.

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