Location: Newcastle NE12 8BU Contract: Full-time Salary: £30,000 per annum + 10% OTE (quarterly bonus) Night Shift Allowance: £6,400 per annum (paid monthly, takes annual salary up to £36,400) Hours: 37.5 hours per week flexibility required Shift Pattern: Rotational 4 shifts per calendar week, including weekends Typical Night Shift Hours: Between 7pm9am Holidays: 23.5 days annual leave (increasing with tenure) + bank holidays

About the Role As an Customer Service Team Leader, you will lead and develop a team of Alarm Receiving Centre (ARC) Advisors, ensuring the smooth running of our 24/7 operation and upholding the highest standards of customer safety, service, and operational excellence. You will play a crucial role in supporting, coaching and motivating your team, ensuring performance standards are met, operational cover is maintained, and all work is carried out in full compliance with Verisure protocols and industry regulations.

Key Responsibilities Team Leadership & Coaching Lead, motivate and support ARC Advisors to achieve targets, service levels and quality standards. Conduct monthly meetings, Touchpoints and performance reviews. Deliver coaching, training and support to new starters and established team members. Monitor call quali...