Customer Service Support Manager

2 Days Old

Employment Type: Full-time

Department: Client Success

Redefining Support in Premium Design Tech

Eleganza AI is a next-generation platform transforming how interior designers, furniture brands, and showrooms create and showcase immersive digital spaces. Powered by artificial intelligence and rooted in design excellence, we help premium clients across Europe and North America craft unforgettable experiences — with speed, beauty, and precision.

We are now seeking a Customer Support Manager to build a support system that reflects the same elegance our clients expect from our product.

Your Mission

This is not a typical support role.

You are not here to answer tickets.

You are here to build trust, loyalty, and excellence — across every interaction.

As the primary contact for client communications, you will create seamless, empathetic support experiences that elevate every user’s journey, whether they’re a CEO or a first-time designer.

What You’ll Do

• Lead and manage all support channels: email, chat, calls, helpdesk

• Deliver timely, emotionally intelligent responses across all client types

• Troubleshoot product or tech issues and liaise with dev & product teams

• Maintain and expand our Help Center, templates, and internal support assets

• Track key performance metrics (response time, resolution rate, CSAT, NPS) and iterate

• Conduct onboarding sessions and basic product trainings

• Flag patterns in client feedback and contribute to product refinement

• Partner with sales and marketing to ensure smooth client transitions

• Be a calm, confident voice — in moments that matter most

What You Bring

• 2+ years in Customer Support or Account Management (B2B SaaS or tech startup ideal)

• Fluent English and Russian (Ukrainian or Italian are a strong advantage)

• Exceptional written and verbal communication skills

• Deep emotional intelligence — you know how to listen, respond, and reassure

• Proactive approach to problem-solving and systems thinking

• Experience with Zendesk, Intercom, HubSpot, or similar platforms

• Ability to thrive in a remote-first, fast-paced, highly collaborative environment

Bonus If You Have

• Experience supporting designers, architects, or creative professionals

• Appreciation for beautiful tools and interfaces

• Familiarity with AI tools, Figma, Canva, or Midjourney

• Ability to create knowledge bases, automations, and user journeys

What We Offer

• A role that sits at the heart of a design-led AI company

• Full autonomy to shape the support experience from the ground up

• Work alongside designers, founders, and product innovators

• Competitive base salary + performance bonuses

• Remote flexibility and international team culture

• Growth track to Head of Client Experience

How to Apply

Send your CV and a brief introduction to our team.

Tell us why you care about delivering not just support — but experience.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time
Industries
Software Development

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