Customer Service Specialist

New Yesterday

Thepostholderisrequiredtoworkaspartofateamprovidingthefirstpointofcontactoverthetelephone,webchat,email,whitemailandfacetofaceforallSomersetCouncilServices. Contactwillbefromthepublic,serviceusersandotherinternalandexternalprofessionalsandorganisations. Thepostholderwillliaisewithandprovidefeedbacktoserviceareasandmanagementwithsuggestionsforimprovementanddevelopment.Aspartofarota,thepostholderwillberequiredtoundertakethedutiesbelowwithintheContactCentreandCustomerServicePoint. ThesuccessfulpostholdercanworkfromtheYeovilofficeorSheptonMalletoffice(theirchoice)andwillfocusonsupportingcustomercontactrelatingtoCouncilTax AspartoftheCustomerContactteamdealwithtelephone,webchat,andemailto: RespondtoallcontactsfromanySomersetCouncilService.MayreceivecallsincludingsafeguardingfromAdultsandChildrensandwillberequiredtotakerelevantdetailsandpassontoacolleaguewithintheCustomerContactteam. Assesstheneedsofeachcontactthroughactivelistening,questioningandsomescriptstoprovidethenecessaryinformation,guidance,supportorservices.Interrogateandinterpretonlineinformation,guidancedocumentsandtheuseofotherlineofbusinesssystems.Whereverpossibleallinteractionswillberesolvedatthefirstpointofcontact.UsebothformalproceduresandtheirownjudgementtoidentifyiftheenquiryrequiresfurtherconsultationorroutingtoaspecialistwithinaSomersetCouncilService. Recordintheappropriatesystemallcustomerdataandservicerequirementsandw...
Location:
Yeovil
Salary:
£13.48 per hour
Job Type:
FullTime
Category:
Customer Service & Support

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