Customer Service Specialist

New Yesterday

Swindon – Hybrid

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

About The Role

Working in our friendly and supportive team of Customer Service Specialists, you’ll be the go-to point of contact for our personal leasing customers from the moment their vehicle is delivered to the end of contract. The queries you’ll be handling are incredibly varied - from advising how to update direct debits to more complex matters such as vehicle faults or invoice issues. Once you’ve completed your training, you’ll have the authority to make decisions that will influence good customer outcomes. You’ll also use your strong listening

Skills

and empathy to identify vulnerable customers, ensuring we always do the right thing.

Some Of Your Key Responsibilities Will Include

What We’re Looking For

You’re empathetic and get real satisfaction from making a customer’s day. You enjoy variety in your work and it’s likely you see queries you’ve not dealt with before as an opportunity to learn.

You’ll Also Be Able To Demonstrate

The package

We offer a basic starting salary of £27,000 plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.

We Also Provide a Comprehensive Benefits Package, Including

Ready to make a difference?

Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.

Interview process

If you’re not shortlisted, we’ll still let you know the outcome of your application.

What are you waiting for? Apply today and we’ll be in touch. #J-18808-Ljbffr
Apply
Location:
Swindon, England, United Kingdom
Salary:
£60,000 - £80,000
Category:
Management & Operations

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