Customer Service Specialist

Temp to perm

We are representing a leading company within the semiconductor industry, providing end-to-end gas delivery solutions—from initial design through to final shipment.

Our client is seeking a positive and enthusiastic individual looking to develop their career in a fast-paced environment. In this role, you will utilise your strong communication skills to confidently work with both internal and external stakeholders, supporting the day-to-day operations within the Customer Service department.

As a Customer Service Specialist, you will take ownership of customer accounts and manage the end-to-end order process using systems such as SAP, CRM platforms, and Excel.

What can you expect from the role?

* Build a strong understanding of customer businesses and requirements, managing and developing customer accounts via email and Microsoft Teams.

* Respond to customer queries, liaising with internal departments where necessary, and provide timely updates through to resolution.

* Manage full order processing, including purchase order changes, rescheduling, and communication of updates to both customers and internal teams.

* Process rework, return, and repair orders efficiently.

* Collaborate with Production and Purchasing teams to ensure on-time delivery, managing shortages, escalations, and schedule adjustments.

* Raise credit and debit notes where required.

* Maintai...