Our Leamington branch are looking for a Customer Service Specialist to join their team!

The role involves helping people by having lots of different conversations with our diverse range of customers, supporting them through our range of products and resolving any queries they may have. Building relationships with them and understanding what services suit their needs will be important. Being a team player is really important as well as being a role model to the team.

The role also includes taking responsibility by finding resolutions, and sometimes dealing with more sensitive or challenging situations. It's also important to keep up to date with our policies and procedures so that knowledge can be shared with others. Supporting all our customers in different ways by taking telephone calls when required and dealing with administration enquiries are also parts of the role.

Benefits include: 25 days holiday plus Bank Holidays Ability to buy and sell holiday allowance Personal pension Annual discretionary Success Share scheme Maternity, paternity and shared parental leave Extensive wellbeing support 'My Lifestyle' retail discounts Find out more about the fantastic benefits of joining Coventry Building Society here

About you

For this role you'll already be in a cus...