Looking for a permanent Customer Service role? Want to work in a team that celebrates achievement, big or small?

If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities!

Why work with us?

• Up to 26,200 annual salary (monthly pay)
• 1,000 Joining Bonus (500 joining bonus after 3 months, when passed probation and 500 retention bonus after 12 months)
• HYBRID working options - save on commuting costs with only 2 days in the office each week once you have successfully completed a 4 week period after training
• We invest in training and give you all the tools you need to succeed
• Work with experienced, supportive colleagues in a fast paced environment where all ideas matter
• Were committed to creating an inclusive, diverse working environment where everyone is valued and appreciated

Details

• Start date: Various dates from January 2026
• Location: Natwest, Newtownards
• Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00)
• Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history

Firstly, what you get fromus!

• Perks at Work Savings Discounts / Free Online Classes
• Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GPs, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness up to 10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards For the best of the best
• Refer-A-Friend earns up to 1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress Here to support TP journey

Now about the Job!

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

• Well look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
• Youll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
• Were looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you'll do

In this role, youll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. Youll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include:

• Supporting the banks way of working to help as many customers as possible
• Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
• Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
• Ensuring each customer interaction leaves the customer satisfied that their needs have been met.