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Job Description

Customer Service & Fulfilment Advisor – Harlow (Office-Based)

£28,000pa | E-Commerce Platform

Are you a natural communicator who thrives in fast-paced environments where every interaction counts? Whether you're resolving a delivery hiccup or making a product recommendation that hits the mark, you bring clarity, calm, and care to every customer touchpoint.

We’re seeking an experienced Customer Service Advisor with experience in direct-to-consumer (D2C) and e-commerce platforms. You’ll join a friendly team in Harlow that’s passionate about delivering outstanding service and making online shopping feel human.

What You’ll Be Doing

Customer Care Across Channels: Responding via phone, email, and live chat, providing knowledgeable and empathetic support for product queries, order tracking, and issue resolution. Order & Fulfilment Management: Processing returns and exchanges smoothly, troubleshooting delivery delays, and keeping fulfilment systems updated and accurate. Product Confidence: Making personalised recommendations and showcasing product value with sincerity and warmth. System Savvy: Maintaining CRM and support tools like Zendesk with precision. Familiarity with platforms like Amazon or similar web sales systems is a plus. Team Collaboration: Coordinating with fulfilment and warehouse teams to ensure customers get what they need, when they need it.

What You’ll Bring

Proven experience supporting direct-to-consumer (D2C) customers in an e-commerce setting A warm, professional, and proactive communication style—people trust you to get things done Confidence handling multiple enquiries while staying cool under pressure Strong organisation and a sharp eye for details that others might miss Bonus points for a passion for sport or knowledge of Amazon/web sales Comfort with customer service platforms (Zendesk experience is a big plus)

What’s on Offer

£28,000 salary 25 days holiday Regular team socials and a genuinely supportive culture Excellent onboarding and training Clear opportunities for progression as the platform grows

If this sounds like the kind of role you're looking for, we’d love to hear from you. Apply today and help shape a customer experience that’s both impactful and personal.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.