Customer Service Specialist in City of London
New Today
Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.
We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Job Description
Hybrid London - 2 days in the office, 3 days remote.
£25,000 - £28,000 DOE plus bonus & career progression.
Are you passionate about delivering outstanding customer service and making a real difference with every interaction? We’re looking for a Customer Services Advisor to join a customer‑focused organisation where people genuinely care about doing the right thing. The team are great!
This is a role where the customer truly comes first. You’ll be trusted, empowered and supported to resolve enquiries quickly and effectively, taking ownership from start to finish and ensuring every customer feels listened to, understood and valued.
The Opportunity
As a Customer Services Advisor, you’ll be the first point of contact for customers, supporting them across telephone and email channels. No two days are the same, you’ll deal with a broad range of enquiries and be encouraged to resolve issues at first contact wherever possible.
You’ll be trusted to make decisions, spot potential issues early, and handle situations with empathy and professionalism, turning problems into positive experiences.
What You’ll Be Doing
Delivering Excellent Customer Service
Acting as the first point of contact for customer enquiries across multiple channels
Providing clear, friendly and professional support on every interaction
Resolving enquiries at first contact wherever possible
Identifying potential complaints early and taking ownership to resolve them
Ensuring all enquiries are handled within agreed service timescales
Putting the Customer at the Heart of Everything
Championing the customer experience at every opportunity
Communicating clearly, simply and honestly — without jargon
Showing empathy and fairness, even in challenging situations
Encouraging and learning from customer feedback
Working as Part of a Collaborative Team
Working closely with colleagues across departments to resolve issues
Sharing ideas and feedback to continuously improve service delivery
Helping identify root causes of recurring customer concerns
Performance, Quality & Development
Working towards clear KPIs across quality, telephony and performance
Using feedback positively to improve and grow in the role
Keeping knowledge up to date through training and development
Taking ownership of your own learning and career progression
About You
Essential
A genuine passion for delivering excellent customer service
Strong written and verbal communication skills
A calm, empathetic and professional approach
Excellent attention to detail and accuracy
Well organised, efficient and able to manage deadlines
Confident using Microsoft Word and Excel
Self‑motivated, enthusiastic and solutions‑focused
High levels of integrity and professionalism
Commitment to equality, and treating others fairly
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
- Location:
- City Of London
- Job Type:
- FullTime
- Category:
- Specialist, Customer Service, Service
