Customer Service & Sales Order Administrator

• Handling customer enquiries via phone and email
• Managing a shared inbox and responding to customer requests
• Preparing sales quotations and processing customer orders
• Creating and managing purchase orders
• Monitoring stock levels and placing stock orders when required
• Making outbound calls to follow up enquiries and identify opportunities
• Supporting colleagues across the business with general administrative tasks
• Ensuring all orders and customer information are processed accurately and efficiently

About You

• Friendly, professional, and confident on the telephone
• Highly organised with excellent attention to detail
• Comfortable managing multiple tasks and priorities
• Proactive and willing to support colleagues when needed
• Confident using Microsoft Office (Outlook, Excel, Word) and ideally ERP/CRM systems
• You will also have GCSEs (Grade C / 4 or above) in English and Maths.

If you’re looking for a varied office role where you can build strong relationships with customers and play an important part in a busy team, we would love to hear from you.