Job Title: Customer Service & Sales Administrator

Location: St Albans

Salary: £30,000

Working Hours: Monday to Friday (Fully Office-Based)

About the Role

An exciting opportunity has arisen on behalf of our client for a Customer Service & Sales Administrator to join their busy and growing team based in St Albans.

This is a varied, fast-paced role that combines customer service, sales support, and administration. You will play a key role in delivering an excellent customer experience while supporting the sales process from enquiry through to order completion.

Key Responsibilities

Provide excellent customer service, demonstrating enthusiasm and strong product knowledge Process sales enquiries and orders with consistency and a high level of accuracy Build and maintain strong, long-term relationships with customers Research and source non-stock products to meet customer requirements Maximise sales opportunities through upselling and cross-selling Proactively make outbound calls to customers within your portfolio Work closely with internal teams to ensure customer demands are met efficiently Handle and resolve customer queries and complaints in a calm and professional manner About You

A strong team player with excellent interpersonal skills Motivated, friendly, and reliable with a positive attitude Comfortable working in a fast-paced, challenging environment Flexible and adaptable approach to work Strong attention to detail and organisational skills Confident communicator, both over the phone and via email Benefits

21 days annual leave (including your birthday ) Monday to Friday working hours (no weekends) Supportive and collaborative team environment Opportunity to develop within a growing business Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

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