Total Roofs are a successful manufacturer & supplier of Conservatory Roof Systems and associated products to the Trade, located on the Airport Industrial Estate in Norwich. We currently have an exciting opportunity for someone to join our team as a Customer Service / Sales Administrator. Working closely with our Sales & Marketing Manager the successful candidate will be responsible for dealing with our trade customers on all aspects of their conservatory roof requirements from initial enquiry, quotation, order administration and aftersales. The role includes: * Handling enquires * Preparing Quotations * Contacting Customers regarding queries * Ensuring smooth flow of orders from enquiry through to delivery * Handling any aftersales / customer service enquires * Answering incoming calls * Developing customer relationships * Assisting the Sales & Marketing Manager to achieve company sales budgets Previous experience in a customer service and or sales administration role will be an advantage and full industry training will be provided to the successful candidate. Hours of work Monday to Friday 08:00 - 17:00. In return we are offering : £25,214 + Bonus (OTE £30,000) 32 days holiday per annum, plus Bank Holidays Plus other benefits We look forward to inviting the successful candidate to become part of our team and share in our success. If you would like to be considered for this role, please forward you CV via email to Shane Clark – Operational Director