Customer Service Representative

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Join Our Team as a Customer Service Representative! Location: Knowsley Salary: £12.71 - £12.82 per hour Hours: Full-time (9am-5:30pm) or Part-time (9am-2pm) Duration: 3 months
Are you a people person with a passion for customer service? Do you thrive in a fast paced environment where your contributions truly matter? If so, we want you to be a part of our dynamic team as a Customer Service Representative!
Key Duties and Responsibilities: In this role, you will play a vital part in supporting our sales process. Your key responsibilities will include:
Tracking & Reporting:
- Log all calls and customer interactions in our CRM system or Excel - Provide feedback on lead quality and customer responses - Meet or exceed daily/weekly call and conversion targets
Collaboration:
- Work closely with the Sales Teams to share generated leads - Communicate customer insights to enhance outreach strategies
Order Processing Management:
- Accurately input new orders into our ERP system - Manage customer expectations regarding delivery timelines - Monitor outstanding orders and communicate lead times
Order Planning & Dispatch:
- Liaise with production planning for timely dispatch of materials - Coordinate with warehouse and logistics for shipments
New Business Development:
- Qualify and convert inbound leads (hot, warm, cold) - Conduct high volume outbound calls to potential customers - Introduce o...
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Location:
Liverpool
Salary:
£12.71 - £12.82 /hour
Job Type:
PartTime
Category:
Customer Service & Support

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