Customer Service Representative

2 Days Old

Job Opportunity: Customer Support Specialist Our client is seeking aCustomer Support Specialistto join their team, providing first-line support and coordination for a range of services and products. This is a great opportunity to work in a fast-paced, customer-focused environment where your problem-solving skills and service mindset will be highly valued.
Role Overview As a Customer Support Specialist, youll be the first point of contact for customersresolving issues, answering inquiries, and ensuring a seamless experience. Youll play a key role in maintaining high service standards and building strong customer relationships. Key Responsibilities Respond to inbound customer service inquiries and resolve complaints effectively. Troubleshoot issues and escalate when necessary. Document all customer interactions clearly and accurately. Provide product and service guidance tailored to customer needs. Collaborate with internal teams to ensure timely resolution of issues. Qualifications Degree or equivalent experience preferred. Strong communication and problem-solving skills. Proficiency in Microsoft Office, Salesforce, Oracle, and Power BI is a plus. Experience in finance, sales, or project management is advantageous. Key Skills Customer Focus Data Gathering & Analysis Service Excellence Communication
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Location:
Solihull
Salary:
not provided
Category:
Customer Service & Support

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