Customer Service Representative

33 Days Old

Hours: Monday to Friday, between 8am-6pm (rotational shifts - 37.5 hours per week)
The Role
As a Customer Service Representative, you’ll be a key part of the operations team, responsible for delivering an exceptional customer experience throughout the customer journey. You’ll handle a variety of enquiries, from billing and account support to scheduling appointments and providing information - ensuring each interaction is professional, efficient, and focused on first-time resolution.
Key Responsibilities
* Handle an average of 40 inbound customer calls per day, ensuring each interaction is professional, efficient, and focused on first-time resolution.
* Respond to customer and client queries via phone, email, webchat, and social media in a timely and professional manner.
* Take ownership of each enquiry, ensuring issues are resolved fully and efficiently.
* Log and escalate complaints in line with company policy and timescales.
* Support customers with self-service tools and digital channels.
* Work collaboratively across teams to deliver seamless resolutions.
* Manage workload effectively to meet key performance targets.
* Provide constructive feedback on processes to help enhance the customer experience.
* Carry out additional operational support activities as required.
About You
We’re looking for someone who is:
* Passionate about delivering exceptional customer ser...
Apply
Location:
Shipley
Salary:
£26,277 /annum
Job Type:
PartTime
Category:
Customer Service & Support

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