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Job Description

Job Title: Temporary Customer Service Representative\n Location: Chapeltown, Sheffield\n Hours: Monday-Friday, 09:00-17:00\n Salary: £27,000 per annum (pro-rata)\n Contract Type: Temporary\n Industry: Logistics\n\nAbout the Role\n\nWe are seeking a proactive and customer-focused Temporary Customer Service Representative to join our busy Customer Services team within a leading logistics company. You will play a key role in supporting customers, managing enquiries, and ensuring efficient communication between internal teams and external clients.\n\nKey Responsibilities\n\nRespond to customer enquiries via phone, email, and online systems in a timely and professional manner.\n\nProvide updates on deliveries, orders, and logistics queries.\n\nLiaise with warehouse, transport, and operations teams to resolve issues.\n\nTrack and record customer interactions using internal systems.\n\nManage and escalate customer complaints where necessary.\n\nSupport colleagues with general administrative tasks.\n\nMaintain high standards of customer care and service delivery.\n\nSkills & Experience\n\nPrevious experience in a customer service role, ideally within logistics, supply chain, or a fast-paced environment.\n\nStrong communication and interpersonal skills.\n\nExcellent problem-solving abilities with a customer-first mindset.\n\nAbility to work efficiently under pressure and manage multiple tasks.\n\nProficient in Microsoft Office and comfortable using digital systems.\n\nStrong attention to detail and organisational skills.\n\nWhat We Offer\n\nCompetitive annual salary of £27,000 (pro-rata for the temporary contract).\n\nFull-time office-based hours, Monday to Friday.\n\nSupportive team environment.\n\nOpportunity to gain experience within a dynamic logistics organisation.\n\nIf this is you ***apply now

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