Customer Service Manager
1 Days Old
Job Title: Customer Service Manager
Location: Northampton
Working Pattern: Monday–Friday, with 1 day working from home
About Us
We are a growing new-build property developer committed to delivering high-quality homes and outstanding customer experiences. As our developments expand, we are seeking an experienced Customer Service Manager to lead our Customer Care function and ensure a seamless homeowner journey.
The Role
As Customer Service Manager, you will be responsible for leading the Customer Care team, ensuring all customer interactions are handled professionally, efficiently, and to the highest standards. You will oversee the end-to-end defect management process, act as a key escalation point, and work collaboratively with internal departments to deliver an exceptional aftercare service.
Key Responsibilities
* Lead, manage and develop the Customer Care office team, ensuring clear direction, strong communication, and ongoing support through training and workload organisation
* Ensure full compliance with all SHE (Safety, Health & Environmental) policies and procedures, always prioritising the safety of teams and customers
* Oversee all customer queries, defects, and complaints, ensuring they are resolved promptly and to a high standard of customer satisfaction
* Act as the primary escalation point for Customer Care Coordinators and Administrators, supporting complex queries and customer concerns
* Main...
- Location:
- Northampton
- Salary:
- £45,000 - £55,000 /annum + package
- Job Type:
- FullTime
- Category:
- Management & Consultancy