We're supporting one of our long-standing partners in their search for a Customer Services Manager with a construction background to join a fantastic team within the Passive Fire Protection industry.

This is a key role within the company, where you’ll be responsible for leading the customer service function while also supporting the journey of new products from development through to market.

You will collaborate with internal teams, external partners, and certification bodies to ensure that products meet industry standards and offer the highest levels of service.

What You’ll Get

* Competitive salary (increasing substantially after probationary period)

* 33 days holiday (Inc BH’s)

* Life Insurance x2 Salary

* Healthcare Cash Plan

* Company pension contribution

* The chance to gain IFE Level 2 & 3 qualifications in Passive Fire Protection

About you

* Experienced in customer service or product support, ideally within the construction or the fire protection industry

* Being highly organised, proactive and confident, you’ll be able to manage multiple priorities and deadlines

* A strong communicator with great people skills and a keen eye for detail, with good stakeholder management abilities

* Be used to seeing and interpreting technical data and documentation (CAD experience is a huge plus)

* Naturally collaborative and solution-oriented and enthusiastic about...