Customer Service Manager Salary: Up to £45,000 DOE +Benefits Location: Leeds Hrs of Work - Mon- Friday 37.5

The Opportunity We are seeking an experienced and driven Customer Service Manager a business with a proud heritage and a reputation for excellence, supplying premium products to leading retailers including John Lewis.

In this pivotal role, you will lead and develop a multi-functional team across customer service, sales support, and administration, ensuring an outstanding end-to-end experience for business customers. Renowned for quality and innovation, the company is also deeply committed to sustainability, embedding eco-friendly practices throughout its operations.

This is an exciting opportunity offering genuine career progression with an established and loyal client base. If you are passionate about delivering exceptional customer experiences and inspiring teams to consistently exceed expectations before, during, and after the sale, this role offers the perfect platform.

Key Responsibilities Lead, coach and develop the customer service team to deliver exceptional service across all communication channels Motivate and support the team to achieve and exceed KPIs, maintaining the company’s high standards Build and nurture strong relationships with key customers, effectively managing escalations and resolving issues promptly Collaborate with internal stakeholders to ensure a seamless and high-q...