This is a newly created role for a leading client in the hospitality sector. The ideal candidate will possess exceptional service delivery, accurate system administration, and smooth operational coordination across key technology platforms KEY SKILLS Proven experience leading a customer service or administrative operations team. Strong organisational and people-development skills with a track record of driving high performance. Excellent communication skills, able to handle complex or sensitive queries with diplomacy. Confident working across multiple digital systems in a fast-paced environment. High attention to detail with a strong commitment to data and content accuracy. Ability to analyse issues, spot trends, and lead cross-departmental problem-solving. Skilled at managing competing priorities and deadlines. RESPONSIBILITIES 1. Team Leadership & Performance Lead and develop a team of 6 administrators with clear expectations and service standards. Manage daily workflow across calls, emails, and tickets. Deliver regular 1:1s, coaching, performance reviews, and onboarding/training for new staff. 2. Communication & Customer Support Ensure prompt, professional, ...