Customer Service Manager Belfast | Full-Time | Competitive Salary + Benefits

Teleios Recruitment is proud to be partnering with a global leader in animal nutrition and sustainable feed solutions to find an exceptional Customer Service Manager. This is a unique opportunity to lead a high-performing team, drive customer satisfaction, and play a pivotal role in shaping service excellence within a leading-edge business.

The Opportunity

As Customer Service Manager, you’ll lead a dedicated team of customer service professionals, ensuring seamless service delivery and resolving escalated issues with poise and efficiency. You’ll be instrumental in nurturing a customer-centric culture while improving internal processes and driving performance.

Key Responsibilities

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Lead and develop the Customer Service team with clear objectives and performance reviews.

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Manage customer relationships and resolve complex queries or complaints with professionalism.

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Support Sales teams by preparing quotations and contributing to contract (re)negotiations.

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Establish and monitor KPIs such as OTIF, NPS, order accuracy, and more to improve service delivery.

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Oversee CRM system use and contribute to process enhancements and customer data integrity.

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Identify opportunities for continuous improvement in service workflows and te...