Customer Service Manager

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Job Description We are looking for an experienced, proactive, organised and hands-on Customer Service Manager with proven team leadership skills to join our client a fast-paced, growing FMCG business based in the Surrey area.

The company distributes and builds a diverse portfolio of brands, they have a with a focus on innovation, customer relationships, and operational excellence. You'll be working closely with planning, sales, logistics providers and over 200 customers.

The Candidate
Proven experience as a Customer Service Manager in FMCG
Strong technical capability, including use of ERP systems, product databases and EDI.
Proactive problem solver with excellent attention to detail.
Ability to work independently and prioritise tasks in a fast-paced environment.
Strong communication, organisational, and multitasking skills, both internally and with customers.
Experience leading and developing a team, driving accountability and results.
Forward-thinking approach with the ability to modernise, automate and continuously improve processes.

Key Responsibilities

Oversee day-to-day activity of the customer service team, ensuring orders are processed accurately and on time.
Ensure service issues are investigated, escalated appropriately, and communicat...
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Location:
Woking
Job Type:
FullTime
Category:
Management & Consultancy

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