Job Title: Customer Service Manager Location: Stockport Road, Cheadle, SK8 Salary: £35,000 per annum Job Type: Full-time, Permanent Schedule: Monday to Friday (Office-based)About the Role We are seeking a confident and experienced Customer Service Manager to lead and support a busy traffic desk team within a well-established company based in Cheadle. This role will involve managing a team of Operational Administrators, ensuring high standards of customer service, and overseeing the smooth day-to-day running of operations. You will play a key role in developing team performance, improving processes, and maintaining strong communication across departments, drivers, and clients.Key ResponsibilitiesLead, motivate, and manage a team of Operational AdministratorsEnsure excellent customer service standards are consistently deliveredOversee daily traffic desk operations, including scheduling and coordinationMonitor and support data entry accuracy and system usageLiaise with internal departments, drivers, and external contactsEnsure vehicle checks and compliance processes are followedIdentify opportunities for process improvements and team developmentHandle escalations and resolve customer or operational issues effectivelyAbout the Team The team you will manage is responsible for a variety of operational duties including:Data entry and system updatesLiaising with drivers and other departmentsVehicle checking and coordinationSupporting the overall efficiency of the traffic deskAbout YouPrevious experience in a Customer Service Manager or supervisory roleStrong leadership and team management skillsExcellent communication and organisational abilitiesConfident, proactive, and able to work both independently and as part of a teamStrong IT skills and attention to detailExperience within transport, traffic, or fleet environments is beneficial but not essentialWhat We OfferCompetitive salary of £35,000Company pensionOn-site parkingOpportunities for career progression within a growing companyFriendly and hardworking team environmentIf you're a motivated leader with a passion for customer service and operational excellence, we'd love to hear from you.Brook Street NMR is acting as an Employment Agency in relation to this vacancy.JBRP1_UKTJ