Are you an experienced customer service professional with a background in logistics, warehousing, or transport? We are recruiting on behalf of a well-established logistics company based in Burton-on-Trent, who are looking for a Customer Service & Logistics Coordinator to join their growing team.

This is a fantastic opportunity to join a reputable and people-focused business that plays a key role in supporting major clients within the logistics and contract warehousing sector.

The Role: What You'll Be Doing

As a Customer Service & Logistics Coordinator, you will be the critical link between customers, warehouse operations, and transport teams. Your primary responsibility is to ensure that customer expectations are met with accuracy, professionalism, and efficiency, while maintaining smooth operational processes behind the scenes.

Key responsibilities include:

* Acting as the main point of contact for customers, handling day-to-day enquiries via phone and email in a prompt and professional manner

* Building and maintaining strong working relationships with key accounts, with a deep understanding of their logistics and warehousing needs

* Supporting the coordination of inbound and outbound shipments, ensuring that transport and delivery instructions are clearly documented and followed

* Accurately inputting and updating operational and customer data using internal systems

* Liaising with internal departments inc...