Job title: Customer Service Executive

Location: Royston, Hertfordshire, UK (hybrid working)

As the Customer Service Executive, you will ensure the provision of a high quality, proficient customer interface; to prepare quotations and/or process customer orders/jobs, to handle and resolve day to day customer queries and issues, and to be an integral part of the European Commercial Team.

World-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! As a Customer Service Executive, you'll contribute to JM's mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future.

The role:

As a Customer Service Executive, you will help drive our goals by: Process customer orders and requests or quotations (where applicable) in accordance with customers' requirements and established systems and procedures to ensure that the correct services/goods are delivered to our customers within promised timescales. Work closely with the relevant operational teams to facilitate high levels of customer service and ensure that customers and all relevant internal stakeholders are immediately informed of potential problems and delays. Liaise with local JM Sales offices/Managers and agents to support their sales activities. Liaise with Metal C...