Customer Service Representative - B2B

Location: Brough Area, HU14

Hours: Monday to Friday, 8:30am - 17:00pm

Pay: £13.08 per hour

Contract: Temp to Perm Opportunity

Adecco UK Ltd is proud to be recruiting on behalf of a leading national organisation for a Customer Service Representative to join their dynamic and fast-paced business-to-business (B2B) support team.

This is an exciting opportunity for a proactive and detail-oriented individual to play a key role in delivering exceptional service to commercial clients across the UK.

Key Responsibilities:

Act as the first point of contact for B2B customers, handling enquiries with professionalism and efficiency via phone, email, and internal systems. Process customer orders accurately, ensuring all relevant purchase order numbers are captured and client spend limits are adhered to. Provide expert advice on product ranges, availability, and suitability, helping clients make informed purchasing decisions. Coordinate delivery schedules with internal logistics and warehouse teams, ensuring timely and accurate dispatch of goods. Maintain up-to-date records of customer interactions, transactions, and service issues using multiple internal systems. Monitor and manage customer accounts, ensuring compliance with agreed terms and flagging any discrepancies or concerns. Collaborate closely with internal departments including Sales, Finance, and Operations to ensure a seamless cust...