Customer Service Coordinator

Location:  Surrey Wheelchair Services

Salary/Rate: £25,521.60 pa

Monday to Friday 8.00am – 5.00pm, 40 hours a week

Kingsway Business Park, Forsyth Road GU21 5SA

Rewards & Benefits:

Company Pension Scheme Free on-site parking Life Assurance Scheme Company Sick Pay Scheme Wellbeing initiatives We are currently looking for a Customer Service Coordinator to join the team within our Surrey Wheelchair Service Centre based in Woking. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquires.

We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Surrey Wheelchair Service which is an integrated service delivering clinical needs and a repair service.

The Role:

Manage incoming calls and emails, answering any queries in a timely and professional manner. Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers. Monitoring and progressing orders by checking with suppliers. Entering referral information for clinical triage via both telephone and email. General administration that supports daily activities and duties What are we looking for?

Strong experience in a similar busy and fast paced office environment Relevant telephone-based c...