Job Title: Customer Service Co-ordinator Location: Ilkeston, Derbyshire Duration: Permanent or TTP Salary: £28,000 per annum Days of Work: Monday to Friday

We are currently recruiting for a Customer Service Administrator to support our commercial, operational and administrative activities based in Ilkeston, Derbyshire.

Key Duties & Responsibilities: * Build and maintain an accurate, up‑to‑date customer contact database. * Develop and maintain a live tracker for customer enquiries. * Develop and maintain a live quotation tracker, including timely follow‑ups. * Coordinate and manage PQQ submissions. * Support the sourcing of supplier pricing for tender submissions. * Organise and maintain team folders, ensuring all component and product drawings are current and revisions are properly controlled. * Prepare, format and present reports, presentations and other documentation as required. * Act as the first point of contact for general office enquiries via phone and email. * Assist with the coordination of import and export processes for components and sleepers, under the guidance of the Sales & Delivery Manager. * Support the Marketing Manager with the delivery of marketing campaigns. * Create and maintain a commercial product crib sheet, updated to reflect recent acquisitions. * Support the wider commercial team, including the preparation and submission of client and subcontractor/supplier applications ...