Customer Service Coordinator

Chalfont St Giles, Buckinghamshire

Contract until May 2027

£13.30 p/h

Job Description Summary

As a Customer Service Coordinator, you will be a key contributor to our client's mission by ensuring the efficient coordination of service operations that support critical medical technologies. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering operational excellence and exceptional customer experiences.

Roles and Responsibilities

As part of the Service Operations team (Business Operations, Service Centre & Planning, Logistics), you will:

Customer & Field Engineer Coordination Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and our clients' Field Service Engineers. Manage service requests, schedule maintenance and repairs, and coordinate parts logistics. Handle escalations and ensure timely, customer-focused resolutions.

Operational Support & Logistics Support internal teams with tools, parts, and transport logistics. Resolve courier and supply chain issues to maintain service continuity. Collaborate with global logistics and planning teams to optimize service delivery.

Contract & Billing Execution Administer service contracts and manage non-contract service activities. Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier/customer on...