Customer Service Coordinator

Chalfont St Giles, Buckinghamshire

Contract until May 2027

£13.30 p/h

Job Description Summary

As a Customer Service Coordinator, you will be a key contributor to our client’s mission by ensuring the efficient coordination of service operations that support critical medical technologies. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering operational excellence and exceptional customer experiences.

Roles and Responsibilities

As part of the Service Operations team (Business Operations, Service Centre & Planning, Logistics), you will:

• Customer & Field Engineer Coordination
• Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and our clients’ Field Service Engineers.
• Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.
• Handle escalations and ensure timely, customer-focused resolutions.

• Operational Support & Logistics
• Support internal teams with tools, parts, and transport logistics.
• Resolve courier and supply chain issues to maintain service continuity.
• Collaborate with global logistics and planning teams to optimize service delivery.

• Contract & Billing Execution
• Administer service contracts and manage non-contract service activities.
• Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier/customer onboarding.
• Manage purchase orders, payables, and dispute resolution in alignment with our clients’ compliance standards.

• Cross-Functional Collaboration
• Partner with Legal, Tax, and Compliance teams to ensure regulatory alignment.
• Contribute to continuous improvement initiatives, ERP system enhancements, and data integrity efforts.
• Support transformation projects that enhance operational efficiency and customer satisfaction.

Qualifications & Requirements

• Experience in a high-volume, customer-centric environment.
• Background in service coordination, logistics, billing, or contract administration.
• Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).
• Strong communication, organizational, and analytical skills.

Preferred Attributes

• Proactive problem-solver with a continuous improvement mindset.
• Strong stakeholder engagement and relationship-building capabilities.
• Ability to adapt in a dynamic, regulated environment.
• Experience in healthcare, med tech, or other regulated industries is advantageous.

If you are interested, please do not hesitate to apply! Please note that in the event of a high volume of applications, we will only be able to reach out to successful applicants in the first instance.