Customer Service Coordinator

3 Days Old

Company Description Warrens offer a comprehensive logistics and warehousing service, primarily focused on the needs of major retailers and bakeries. At Culina Group we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged, and inspired! Job Description Our Rugby site have an exciting opportunity for a Customer Service Co-Ordinator to join our friendly team on a full time permanent basis. Working hours: 4 on 4 off, 10am-9pm. As a Customer Service Co-Ordinator you will be responsible for overseeing main customer communications to enhance and improve service levels. Key Duties of a Customer Service Co-Ordinator: Liaise daily with major retailers. Compare tracking data with customer platforms and update. Raise disparity between Warrens tracking and customer platforms internally and externally. Work collaboratively with other departments within the business. Communicate using a variety of media with internal and external stakeholders any potential service issues. Collate and publish daily KPI reports internally and externally at scheduled times. Process information from suppliers. Attend internal operational meetings as required. Qualifications Strong commun...
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Location:
Northampton
Salary:
not provided
Job Type:
FullTime
Category:
Customer Service & Support

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