Customer Service Coordinator

Cardiff £25,250 per annum

Are you an experienced Customer Service Administrator, Customer Support Coordinator, or Customer Service Advisor looking for your next opportunity in Cardiff?

We are recruiting on behalf of a well established and growing business that supplies products and solutions to leading global retail brands. Due to continued growth, they are looking to expand their Customer Service team with a proactive and organised Customer Service Coordinator.

This is an excellent opportunity for someone with strong customer support, order processing, and administration experience to join a fast paced, collaborative environment.

Key Responsibilities

* Act as the first point of contact for customer enquiries via phone, email and live chat

* Provide professional and timely customer support and issue resolution

* Manage order processing, order tracking, and delivery updates

* Liaise with internal teams including sales, logistics, and operations

* Maintain accurate customer records and update internal systems (CRM)

* Support the delivery of excellent customer experience and client satisfaction

The Person

* Previous experience in a Customer Service, Customer Support, or Office Administration role

* Strong communication skills (written and verbal)

* Experience handling customer queries, order management, or client accounts

* Highly organised with strong multitasking abilities

* Confident using Microsoft Office and CRM systems

* A proactive and detail-oriented approach

In return

* Join a growing company with strong career development opportunities

* Supportive and friendly team environment

* Exposure to well known retail brands and client accounts