Customer Service Coordinator

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Customer Services Coordinator A regional house builder who deliver bespoke new homes have a requirement for an experienced Customer Services Coordinator to join their Customer Care team delivering customer excellence to new build home owners managing their defect period. Working closely with the Customer Services Manager you will be responsible for delivering a professional service to our customers throughout their two year warranty period dealing with customer concerns received by telephone or written communication, coordinating remedial works and appointing contractors to deal with any snagging or defects that arise in their homes, in a timely and professional manner. You'll be working out of their head office based in the East Midlands. Customer Services Coordinator duties and responsibilities: To be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained. Working closely with the Customer Service Manager to collate management information and data for analysis. Monitor own email inbox and the customer service departments email inbox Record the outcome all telephone calls, and emails from customers and contractors Monitor customer and issue handling through reporting and ensuring all records are updated to provide accurate information on reports <...
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Location:
Chesterfield
Salary:
£28,000
Job Type:
FullTime
Category:
Customer Service & Support

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