12 months Fixed Term - Full Time 40 Hours We are looking to recruit a Customer Service Controller to join our team in Waltham Forest. About the Role We're looking for those who can take ownership and responsibility for todays schedule of appointments and proactively manage the schedule and resources to ensure we keep the promises we have made to customers Youll deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction, and will oversee the jobs allocated to Sub-contractors to ensure the customer receives the same level of service as they would if a MSPS operative was delivering the work. Ensuring the scheduling process is delivering maximum productivity, youll understand the case workload and alert the Team Leader to issues requiring intervention. About You Candidates will have g...