Customer Service Assistant Location: Edinburgh West Hours: Mon-Fri 36 hours per week Rate of pay: £13.48 per hour Contract Type: Temporary Ongoing

We are looking for a reliable and approachable Customer Service Assistant to join our team at a busy Taxi Examination Centre in the West of Edinburgh. This front-facing role is ideal for someone who thrives in a fast-paced environment, enjoys working with the public, and is confident handling a variety of administrative tasks.

Key Responsibilities: Welcoming customers and managing the front desk area Handing out paperwork for taxi inspections and MOT tests Applying licences and permits to vehicles Checking customer ID and scanning required documentation Carrying out basic admin duties, including scanning and filing Answering general enquiries regarding MOTs, taxi tests, and licensing (Note: you will not be permitted to assist with test questions) Providing clear communication and assistance to customers, including those who may not have English as their first language Managing queue systems and helping maintain calm in a small, sometimes busy office space De-escalating conflicts with patience and professionalism when necessary What We're Looking For: Excellent communication and interpersonal skills A calm, friendly, and professional manner - especially under pressure Strong attention to detail and organisational skills Previous experience in a customer service or administ...