Customer Service Representative – A Lings Group Ltd

About Us

A Lings Group Ltd is a rapidly growing home emergency services provider, delivering Gas, Plumbing, Electrical, and Drainage services to private and insurance-backed clients across South London.

With over five years of continuous growth, we pride ourselves on reliability, speed, and excellent customer service. We are now looking to expand our office-based customer service team to support increasing demand.

Our office is conveniently located just a 10-minute walk from Hackbridge Station, with direct rail links into central London.

The Role

As a Customer Service Representative, you will play a key role in the day-to-day running of our operations. You’ll be responsible for handling inbound calls, booking jobs, managing enquiries, and supporting engineers in a fast-paced environment.

This role suits someone who remains calm under pressure, is highly organised, and communicates professionally at all times.

Key Responsibilities

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Answer inbound customer calls and book jobs accurately

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Prioritise emergency work and manage workloads efficiently

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Compile and action customer reports same day or next day

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Respond to customer emails in a professional and timely manner

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Liaise with engineers and internal teams to ensure smooth job progression

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Participate in a weekend rota (paid at enhanced overtime rates)

What We’re Looking For

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Previous experience in a customer service or office-based role (essential)

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Ability to work in a fast-paced, high-pressure environment

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Strong attention to detail and accuracy

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Confident IT skills (CRM systems, email, booking software)

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Flexible approach, particularly during peak winter periods

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Reliable, positive attitude with a willingness to learn

Experience within home emergencies, trades, insurance, or facilities management is advantageous but not essential.

What We Offer

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Paid overtime and weekend rota enhancements

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Company pension scheme

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Full training on systems and processes

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Clear progression opportunities

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Supportive, fast-growing team environment

Working Hours

Monday to Friday, 42.5 hours per week, plus participation in a weekend rota (overtime paid)