Customer Service Agent Location: Ormskirk, Lancashire (Office-Based) Salary: £26,000 Shifts: Must be fully flexible to work Monday to Saturday with occasional Sunday

About the Role We’re recruiting a Customer Service Agent to join a dynamic travel reservations team. You'll engage directly with customers to understand their needs, recommend tailored holiday solutions, and secure bookings. This is a sales-focused role where service quality and customer satisfaction go hand-in-hand.

Key Responsibilities

Respond to enquiries by phone and email with expert, personalised advice

Convert leads into confirmed bookings while meeting individual and team sales targets

Offer additional services and upgrades to enhance customer value

Manage bookings accurately and liaise with internal teams to finalise travel arrangements

Build strong customer relationships and resolve queries professionally

Stay informed on products, destinations, and promotions to support confident recommendations

What We’re Looking For

Experience in sales, customer service, or travel reservations

Confident communicator with strong influencing skills

Goal-driven, self-motivated, and resilient under pressure

High attention to detail and capable of managing multiple bookings

A team player with a proactive, customer-first mindset

Travel industry experience or knowledge is an advantage

If this sounds like t...