Customer Service Advisors x 2 - Manufacturing
8 Days Old
Customer Service Advisors x 2 – Manufacturing Sector
Location: Bedfordshire
Salary: £26,000 plus a range of exceptional employee benefits
Hours: Full-time, Monday to Friday – offering flexible working hours
Job overview
You will help contribute to the success of this high-quality British manufacturer, who is a well-established, global organisation based in Bedfordshire. Joining a dynamic and forward-thinking team of customer service advisors, this employer is seeking 2 additional employees with firsthand experience supporting clients in a manufacturing or industrial setting. Your knowledge of manufacturing environments will give you an edge in providing tailored, solution-focused customer care.
Key Responsibilities
* Serve as the primary contact for customer queries and customer orders, working across several internal teams to source relevant information
* Providing accurate order updates on all customer produces, including price, availability and distribution timescales
* Liaise with internal departments (production, engineering, logistics) to ensure smooth order fulfilment
* Working with the wider business to delivery standardisation of processes and communication methods
* Comply with all Health and Safety Legislation, policies and procedures
* Handle all queries with professionalism and urgency
* Maintain CRM systems and manage order documentation through a SAP ERP system
* ...
- Location:
- Bedford
- Salary:
- £26,000 - £26,500 /annum £25 days holiday, employee welfare
- Job Type:
- FullTime
- Category:
- Customer Service & Support