Customer Service Advisor

New Today

Are you the calm voice people rely on when systems fail, processes confuse, or answers aren’t obvious? As a Customer Service Advisor, you’ll be the person that keeps everything moving - solving problems, guiding colleagues, and making sure nothing slips through the cracks.

This is a role where your impact is felt daily. Based in Knutsford, you’ll support teams across the UK, bringing clarity, structure and reassurance whenever it’s needed most.

What’s in it for you

25 days holiday plus bank holidays
Free on-site lunch served daily
Profit bonus scheme
Free parking at the Knutsford site
Pension scheme for long-term security
Social events including summer BBQs and Christmas parties
Your responsibilities as Customer Service Advisor

Acting as the first point of contact for internal queries across UK branches
Providing clear guidance on systems, processes and day-to-day operations
Logging, managing and tracking queries through to full resolution
Ensuring consistent communication and updates to stakeholders
Supporting and learning bespoke internal systems to deliver accurate solutions
Maintaining high standards of service across all interactions
What we’re looking for in a Customer Service Advisor

Previous experience in a support, service desk or customer-focused role
Strong communication skills across different levels of a business
Ability to manage and prioritise multiple queries effectively
High attention to detail when logging and resolving issues
Confidence using systems and learning new platforms
Working hours: 35 hours per week, shifts between 08:00–16:00 and 09:00–17:00

If you’re ready to step into a Customer Service Advisor role where you can genuinely make a difference every day, apply now.

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Location:
Altrincham
Salary:
£26,000 /annum
Job Type:
FullTime
Category:
Customer Services

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