Customer Service Advisor

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Customer Service Advisor - £12.71 per hour
Location: Glasgow City Centre Contract Type: Temporary starting July 2026 Working Pattern: Full Time Salary: £12.71 per hour Hybrid Role: Office and Home Working
Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Glasgow!
About the Role: As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls. Your calm and empathetic approach will help guide customers through their inquiries, ensuring they receive the support they need during critical moments.
Working Pattern:
Full-time position with a 6-week rolling rota. Fully on Site for training then hybrid (3 days in office) Shifts will be between 8 AM - 8 PM Monday to Friday, and 9 AM - 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks).Key Responsibilities:
Manage incoming calls from customers, addressing their questions and concerns while updating the system with relevant notes. Engage in high-quality conversations to prevent avoidable complaints and ensure customer satisfaction. Identify complex queries and escalate as necessary to achieve fair outcomes. Provide clear and efficient responses while adhering to company guidelines. Accurately update the client database with essential information. Comply with client and regulatory policies and procedures.What You'll Need:
Excellent written and verbal communication skills. Experience in a fast-paced environment. Strong timekeeping skills. Basic IT skills. Experience in a customer service environment is a plus! Why join us?
Working from home part of the week Paid Annual leave of 28 days per year Weekly pay. Long-term assignments with regular permanent roles available. Employee Assistance Programme: Access to support when you need it. Eyecare Vouchers and access to the Boost Benefits program, offering discounted shopping vouchers, services, attraction tickets, and more. Smart Spending App for easy management of your finances. Workplace Pension Scheme to secure your future.
Ready to Make a Difference? If you're ready to embark on a rewarding career in customer service and be part of a supportive and dynamic team, we want to hear from you! Join us in making a positive impact on people's lives through exceptional service.
Apply today and take the first step towards an exciting career with our client! If you do not hear from us, then unfortunately your application has been unsuccessful
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Location:
Glasgow
Salary:
£12.71 /hour
Job Type:
FullTime
Category:
Customer Services

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