Customer Service Advisor Salary : £28k pa Acton, west London W3 full time office based Hours: 9am to 5pm daily (some flexibility in finish time may be available to support local candidates with school/childcare commitments.) You must be eligible to work in the UK Company Overview: We are a dynamic and growing footwear company committed to delivering high-quality, stylish, and comfortable shoes. We are looking for a dedicated and experienced Customer service Advisor to join our team and contribute to our continued success. Role Overview: We are seeking a dedicated and experienced Customer Service Advisor to join our team. As the first point of contact for our valued customers, you will manage communications via email, telephone, and Instagram, ensuring exceptional service across all channels. In addition to your digital responsibilities, you will also serve customers in our shop, providing a seamless in-person experience. Proficiency in using Gorgias or a similar (e.g. Zendesk, etc) inbound ticketing and message tool is essential for this role. Additionally, you will assist the wider operations team with certain projects such as maintaining a database of product returns, assisting stoc...