Customer Service Advisor

2 Days Old

Context & Environment
Demonstrate a good product knowledge for each channel and individual customers Understand the customers business, order patterns, requirements and needs Excellent communication skills with an ability to deal with small independent businesses and largemultinational organisations Work as part of a disciplined channel and customer service team delivering results in relation to volume growth and GMVC Demonstrate a good working knowledge of CRM systems (Salsa) and an ability to use the tool to enhance sales and drive growth
Activities
Provide excellent customer support through liaison with the customer, third party suppliers, SM's, ABM's and other departments Answering direct calls from customers in a prescribed timeframe and delivering service and support for the customer Advise customers on threshold levels for bulk deliveries by analysing and monitoring the signalman sites Providing existing and prospective customers with price information on request Process applications / accounts for Customers Liaise daily with Sales Managers and Area Business Managers on all aspects of customer service for specific customers in each channel Deliver the customer service element of the channel strategy set out in the specific business cha...
Apply
Location:
Edinburgh
Category:
Customer Service & Support

We found some similar jobs based on your search